Systemisation: Best practice becomes the norm; poor performance a thing of the past

Written by Gavin Jones

Specialises in: Marketing, Finance

The driving force behind GJC, Gavin Jones has been helping companies to grow for much of his 20 year career.

 

Within all organisations, businesses and general society today, the idea of a streamlined, efficient operation is established. When visiting a fast-food chain for example, we look for the quickest but most pleasing outcome we can, and if not receiving this we are quick to comment or even complain!

Not surprising then, that the most widely talked about example of systemisation being used across a chain of business outlets is McDonalds’ strive to achieve this. They are well reported to have spent days, even weeks, planning every aspect of their kitchen space and processes using tennis courts and other spaces to act out these day-to-day processes in order to achieve complete efficiency.

This idea (although often without the tennis court!) is now becoming key within all small, medium and large businesses alike, and the ability to take an objective look at the processes in place, linking these together and improving these to meet business targets, is an invaluable skill.

Commonly, a system is that which follows a direction and repetitive instructions, producing the same output each time. A system is any “recorded process of any task which has to be completed repeatedly”. Put simply, business systemisation is an operations manual that includes every single aspect and action of your business. This documentation ensures the quality and consistency of task completions which in turn, allows business owners to delegate effectively and concentrate on the larger picture.

A correctly systemised business will bring other benefits of course, such as a consistency throughout the organisation, a team with clear roles and responsibilities, newer team members can become productive sooner, a reduction of weakness points when key members leave and a more streamlined, higher value business with an easy handover to a new owner.

Ultimately a truly systemised business will ensure that your company can run smoothly and effectively without you onboard and limit the time spent dealing with employees who are bringing problems to you. Systemisation will lead you to be able to focus on productive and tactical aspects of the business, the capital and final value of your business will see increase, and finally a smoother exit path will be followed once this has been chosen.

If you would like to know more about systemisation, the benefits and the increased value it will add to your business, please get in touch.

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GJC was established in 2014. We specialise in supporting SMEs to grow through analysis and business planning. We get our hands dirty, working alongside entrepreneurs to achieve their business goals.