Where do you and your team spend the majority of your time?

There is a green zone in which productivity is at its peak and every action you and your team take is leading your business forward towards its stated goals.

The more time you can spend in that zone and the less time fire-fighting or wasting time, the closer you will be to guiding your business to its ultimate destination.

While all businesses would prefer to spend most of their time in the green zone, most fall well short.

Process mapping is a critical business task that can help reduce distractions, eliminate bad habits, direct queries to the relevant people and generally maximise operational efficiency.

Process mapping can also be applied to ensure a seamless and consistent customer journey. Do all team members follow the same process for a task? Are processes and systems available to everyone so that one member of the team can pick up another’s task without confusion?

Meet the expert

With a standardised system in place, everyone in your team will know exactly what is expected of them from the moment a new customer walks in the door.

This will lead to better morale, a more confident and professional level of service and a happier customer.


Emma Richards

Specialises in: Process Mapping & Systemisation

Emma is passionate about customer service and developing structures within businesses to help achieve success with service sales and growth.

Talk to a process mapping specialist

By understanding where you are now, where you want to get to and the current systems you have in place, GJC’s process mapping specialist can tighten up all of your operational processes. As you carry out your tasks they will be busy observing, taking notes and asking pertinent questions. By the end of this process your business will be running at maximum capacity and ready to scale up when the time is right.

Get In Touch

For a no obligation chat just drop your details below or call 01752 717577 today.

Working with Gavin has given me clarity, its valuable having systems in place so I know that if I do something, I will see a positive improvement and I am already starting to see that.

Ollie Johnson

What others had to say

Following the recent start of a new venture, I turned to GJC to assist me and act as a business adviser/consultant. Gavin & the team came into my business, reviewed how things were running, and developed a plan to help my business grow and succeed. Gavin has helped to structure my business and focus myself on the goals I’ve set, making my business is more profitable. Gavin helps to make business seem simple which in my trade is very helpful! With the structures now in place, I’m able to fully concentrate on what I do best, as there are processes in place to run the business and also grow the business moving forwards.
Mike Jennings
Doyen Voss
I approached GJC over 3 years ago, in order to help structure and grow my business. At the time, I was working alone but knew my plan was to build a firm and manage others and larger projects. Gavin came in to the company, identified areas for improvement and growth, from there he helped me to set up structures and procedures to aid with the growth of the firm, along with targets to achieve my goals. Gavin was approachable, easy to work with and had a great ability for helping me think like an owner of a business not a worker within it. My business has grown significantly in the time I’ve been working with Gavin, now employing over 20 members of the team, showing a turnover growth of 10-fold and a sister company now up and running. Gavin continues to be a key part of the company and will be well into the future.
Matt Massey
Managing Director
MPC Group
GJC was established in 2014. We specialise in supporting SMEs to grow through analysis and business planning. We get our hands dirty, working alongside entrepreneurs to achieve their business goals.