Are your systems preventing you from taking your financial services business to the next stage?

Emma Richards, systems and process mapping specialist with GJC, can help you identify and fix what’s wrong.

Some businesses spend years trying to move forward but just can’t seem to evolve past a certain point. Sometimes their teams are not ready to make the changes needed. Sometimes the business is lacking the time or money required. Sometimes they simply didn’t know what they need to do to improve their existing systems and processes.

How Emma can help

Emma’s strong background in financial administration and sales means she will understand your vision, speak your language and share your experiences, having faced similar challenges before.

Emma provides that vital external viewpoint that will help you to see your business in a brand new light. She can put in the time to work out exactly what is needed to move your business on from its current impasse.

As a natural people person, Emma will connect with everyone in your team, discovering their pain points and providing constructive feedback to help them to overcome fear and habit and embrace a new way of working. With her toolkit of tried and tested procedures, she will transform your business into the service-led brand you need to grow profits and attract future buyers.

Bringing Consistency to your Customer Journey

Can you guarantee that every one of your customers will receive the quality of service you want to give them at every point of their journey?

If the answer is no, you will benefit from Emma’s expertise with implementing consistent systems and processes. She will observe and evaluate how you currently do things, highlight what you are doing well and what needs improving and work with you to transform your processes so that you get it right first time, every time!

To streamline your systems and processes and move your business to the next level, contact Emma at GJC today.

Get In Touch

For a no obligation chat just drop your details below or call 01752 717577 today.


Having worked with Emma in the past, it is clear that she has a unique ability to understand, assess and improve complex situations and deliver improved operating efficiencies.

Christopher Leigh, Managing Director, Breitling Oceania Pty Ltd.

What others had to say about Emma...

Having worked with Emma in the past, it is clear that she has a unique ability to understand, assess and improve complex situations and deliver improved operating efficiencies. Her thorough approach results in a clearly defined process that can be implemented efficiently and then performance measured against the objectives.
Christopher Leigh
Christopher Leigh
Managing Director, Breitling Oceania Pty Ltd.
GJC was established in 2014. We specialise in supporting SMEs to grow through analysis and business planning. We get our hands dirty, working alongside entrepreneurs to achieve their business goals.